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A Guide to ISO 9001:2015 - Quality Management Systems Requirements
This course serves as a guide to ISO 9001:2015 — the international quality management system requirements standard. This standard specifies requirements to demonstrate an organization’s ability to consistently provide products and services that meet customer satisfaction and applicable statutory and regulatory requirements. Topics in this course include: System and Process, Leadership, Planning, Support, Operation, Performance Evaluation, and Improvement. After completing this course, learners will be able to recognize the specific requirements of ISO 9001:2015 and identify management’s role in implementation and maintenance of the standard. Learners will also be able to recognize the requirements for quality management system Clauses 4–10 and recognize how to ensure compliance with the standard.